Privacy Policy

Effective Date: 10 May 2026

This Privacy Policy explains how Diva Spin Casino, operated by NovaForge LTD (“Diva Spin,” “we,” “our,” or “us”), collects, uses, stores, shares, and protects personal information when you access or use the Diva Spin Casino website, casino games, live casino, sportsbook, mobile experience, promotional features, payment services, customer support, and related online services.

By creating an account, using the login area, depositing or withdrawing funds through our payment methods, claiming offers through our bonuses page, playing casino or live casino games, using the crypto casino features, accessing the sportsbook, or using our mobile experience through the app page, you acknowledge that your personal information will be processed as described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

  • Account registration and account management;
  • Identity verification and Know Your Customer checks;
  • Casino games, live casino games, sportsbook services, and promotional participation;
  • Deposits, withdrawals, refunds, chargeback reviews, and payment verification;
  • Cryptocurrency transactions where supported;
  • Customer support communications;
  • Security monitoring, fraud prevention, and responsible gaming controls;
  • Website analytics, cookies, device identifiers, and marketing preferences;
  • Legal, regulatory, anti-money laundering, and compliance obligations.

This Privacy Policy applies whether you access Diva Spin Casino from a desktop browser, mobile browser, tablet, or supported mobile application experience.

2. Personal Information We Collect

We collect personal information directly from you, automatically from your device and use of our services, and from trusted service providers where necessary for account operation, security, payments, compliance, and responsible gaming.

2.1 Information You Provide During Registration

When you create an account, we may collect:

  • Full legal name;
  • Date of birth;
  • Gender, where required for account setup or verification;
  • Residential address;
  • Country, region, and postcode;
  • Email address;
  • Phone number;
  • Username and password credentials;
  • Preferred currency;
  • Bonus preferences;
  • Confirmation that you meet the legal age requirement;
  • Acceptance records for our terms, policies, and promotional rules.

You are responsible for ensuring that account information is accurate, current, and belongs to you.

2.2 Identity Verification and KYC Information

To comply with security, anti-fraud, anti-money laundering, responsible gaming, and payment integrity requirements, we may request and process:

  • Passport, national identity card, driving licence, or other government-issued identification;
  • Proof of address, such as a utility bill, bank statement, or official correspondence;
  • Payment ownership evidence;
  • Bank account confirmation;
  • Card ownership documentation where permitted and required;
  • Selfie or liveness verification checks;
  • Source of funds or source of wealth information where required;
  • Transaction history and account activity information;
  • Sanctions, politically exposed person, and adverse media screening results.

Verification may be required before or after deposits, before withdrawals, after changes to account information, when suspicious activity is detected, or when required by applicable law or internal risk controls.

2.3 Payment and Transaction Information

When you use the payment methods available at Diva Spin Casino, we may collect and process:

  • Deposit and withdrawal records;
  • Payment method type;
  • Transaction amount, currency, status, and timestamp;
  • Payment processor references;
  • Bank transfer details where required;
  • E-wallet identifiers where supported;
  • Card-related information processed through approved payment providers;
  • Cryptocurrency wallet addresses and blockchain transaction identifiers where applicable;
  • Chargeback, refund, declined transaction, and reversal information;
  • Withdrawal review history;
  • Bonus wagering and balance conversion records.

We do not sell payment information. Payment information is processed for account funding, withdrawal processing, fraud prevention, compliance, and dispute handling.

2.4 Gaming, Betting, and Bonus Activity

When you use Diva Spin Casino services, we collect information relating to your activity, including:

  • Games played;
  • Bets, stakes, odds, outcomes, wins, and losses;
  • Live casino session activity;
  • Sportsbook selections, markets, bet slips, and settlement records;
  • Bonus claims and bonus usage;
  • Free spins, cashback, reload offers, and loyalty rewards;
  • Wagering requirement progress;
  • VIP or loyalty status;
  • Tournament and promotional participation;
  • Responsible gaming limit history;
  • Account restrictions, time-outs, and self-exclusion status.

This information is necessary to operate casino games, live casino features, sportsbook services, bonus mechanics, game fairness controls, account balances, and transaction settlement.

Where cryptocurrency payments are supported through our crypto casino services, we may process:

  • Wallet addresses;
  • Transaction hashes;
  • Blockchain network information;
  • Deposit and withdrawal amounts;
  • Crypto-to-fiat conversion records where applicable;
  • Risk screening results connected to wallet activity;
  • Information required to assess fraud, sanctions, anti-money laundering, and prohibited transaction risk.

Blockchain transactions may be publicly visible on the applicable blockchain network. We do not control public blockchain records.

2.6 Technical and Device Information

When you visit or use our website, services, or mobile experience, we may automatically collect:

  • IP address;
  • Device type and device identifiers;
  • Browser type and version;
  • Operating system;
  • Language settings;
  • Time zone;
  • Referral URL;
  • Pages viewed and features used;
  • Session duration;
  • Clickstream data;
  • Geolocation derived from IP address;
  • Login timestamps;
  • Failed login attempts;
  • Security logs;
  • Cookie identifiers and similar tracking technologies.

This information supports account security, fraud prevention, website functionality, analytics, service improvement, and legal compliance.

2.7 Customer Support and Communications

When you contact us or interact with customer support, we may collect:

  • Email correspondence;
  • Live chat transcripts;
  • Support tickets;
  • Complaint records;
  • Verification questions and responses;
  • Attachments or documents you provide;
  • Communication preferences;
  • Notes created by support agents;
  • Records of resolution, escalation, or follow-up.

Customer support records are used to assist you, protect your account, resolve disputes, comply with obligations, and improve our services.

3. How We Use Personal Information

We use personal information for the following purposes.

3.1 Account Creation and Management

We process personal information to:

  • Create and maintain your account;
  • Authenticate access through the login page;
  • Manage account settings;
  • Verify your identity;
  • Maintain accurate player records;
  • Enable deposits, withdrawals, bonuses, gameplay, sportsbook betting, and account balances;
  • Provide customer support.

3.2 Providing Casino, Live Casino, Sportsbook, and Promotional Services

We use personal information to:

  • Provide access to casino games and live dealer games;
  • Process wagers, bets, wins, losses, and settlements;
  • Operate sportsbook features;
  • Administer bonuses, free spins, cashback, reload offers, tournaments, and loyalty rewards;
  • Track wagering requirements;
  • Apply game and promotion eligibility rules;
  • Display relevant account balances and transaction records;
  • Operate the mobile experience available through the app page.

3.3 Payments, Withdrawals, and Financial Controls

We process personal information to:

  • Accept deposits;
  • Process withdrawals;
  • Verify payment method ownership;
  • Prevent payment fraud;
  • Review chargebacks and payment disputes;
  • Apply withdrawal limits and review periods;
  • Maintain transaction history;
  • Comply with financial crime prevention requirements.

3.4 Identity Verification, Fraud Prevention, and Security

We use personal information to:

  • Confirm that you are legally eligible to use Diva Spin Casino;
  • Detect duplicate accounts;
  • Prevent account takeovers;
  • Identify suspicious activity;
  • Investigate fraud, collusion, bonus abuse, payment abuse, chargebacks, or prohibited conduct;
  • Conduct anti-money laundering checks;
  • Screen sanctions and high-risk transactions;
  • Monitor platform integrity and game security;
  • Protect our systems, users, and business.

3.5 Responsible Gaming

We process personal information to support safer gambling controls, including:

  • Deposit limits;
  • Wagering or stake limits;
  • Session reminders;
  • Time-outs;
  • Self-exclusion;
  • Account restrictions;
  • Risk-based monitoring of gambling behaviour;
  • Detection of patterns that may indicate harmful gambling;
  • Enforcement of responsible gaming requests.

Where responsible gaming restrictions are applied, we may retain relevant records to ensure that exclusions, limits, and restrictions remain effective.

3.6 Marketing and Personalisation

Where permitted, we may use personal information to:

  • Send promotional communications;
  • Inform you about casino offers, sportsbook offers, free spins, reload bonuses, cashback, tournaments, and loyalty benefits;
  • Personalise website content;
  • Recommend games or promotions based on account activity;
  • Measure campaign performance;
  • Prevent showing promotions to users who are not eligible or who have opted out.

You may opt out of direct marketing communications at any time. Service-related communications, security notices, payment updates, and legal notices may still be sent where necessary.

3.7 Analytics and Service Improvement

We use technical, device, and usage information to:

  • Improve website performance;
  • Monitor service availability;
  • Fix errors and technical issues;
  • Understand feature usage;
  • Improve navigation and user experience;
  • Develop new features;
  • Measure the effectiveness of content and promotions.

We process personal information to:

  • Comply with applicable laws and lawful requests;
  • Maintain accounting and transaction records;
  • Respond to disputes, complaints, investigations, or enforcement actions;
  • Enforce our terms and policies;
  • Establish, exercise, or defend legal rights;
  • Meet anti-money laundering, counter-terrorist financing, fraud prevention, and responsible gaming obligations.

Where data protection laws require a legal basis for processing, we rely on one or more of the following:

  • Performance of a contract: to create and operate your account, provide games, process bets, settle transactions, and deliver services you request.
  • Legal obligation: to meet identity verification, anti-money laundering, tax, accounting, responsible gaming, fraud prevention, and regulatory requirements.
  • Legitimate interests: to secure our platform, prevent fraud, improve services, manage risk, respond to disputes, and operate our business effectively.
  • Consent: where required for optional marketing, certain cookies, or specific processing activities.
  • Vital or public interest grounds: where applicable in exceptional circumstances, including prevention of harm or unlawful activity.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal of consent does not affect processing that occurred before withdrawal or processing that continues under another lawful basis.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate and improve our services.

5.1 Types of Cookies We Use

We may use:

  • Strictly necessary cookies: required for login, security, account functionality, payments, and core website operation.
  • Performance cookies: used to understand website performance, errors, loading times, and page usage.
  • Functional cookies: used to remember preferences such as language, region, and display settings.
  • Analytics cookies: used to understand how visitors use our website and improve services.
  • Marketing cookies: used to measure campaigns and provide relevant promotional content where permitted.

5.2 Managing Cookies

You can control cookies through browser settings. Blocking certain cookies may affect account access, payment functions, security features, or gaming functionality.

Where legally required, we request consent for non-essential cookies and provide options to manage preferences.

6. Sharing Personal Information

We do not sell your personal information. We may share personal information only where necessary for legitimate business, legal, operational, security, payment, or compliance purposes.

6.1 Service Providers

We may share information with trusted service providers, including:

  • Payment processors;
  • Banking and e-wallet partners;
  • Cryptocurrency payment and blockchain risk providers;
  • Identity verification and KYC providers;
  • Fraud prevention and security vendors;
  • Game providers and platform technology providers;
  • Live casino and sportsbook technology providers;
  • Customer support systems;
  • Hosting and cloud infrastructure providers;
  • Analytics and performance monitoring providers;
  • Marketing and communication service providers;
  • Professional advisers, auditors, and legal representatives.

Service providers are authorised to process information only as necessary to provide services to us and must protect information according to applicable requirements.

6.2 Game, Sportsbook, and Platform Partners

To operate casino games, live casino games, and sportsbook services, limited account and activity information may be processed by game providers, live dealer studios, sportsbook technology providers, and platform partners for:

  • Game launch and session management;
  • Bet placement and settlement;
  • Fraud detection;
  • Fairness and integrity controls;
  • Technical troubleshooting;
  • Jackpot, tournament, and promotional operation.

We may disclose personal information to authorities, regulators, courts, law enforcement agencies, payment networks, banks, or other parties where necessary to:

  • Comply with lawful requests;
  • Prevent fraud, money laundering, terrorist financing, or other unlawful activity;
  • Protect our rights, users, systems, and business;
  • Enforce terms and conditions;
  • Investigate account misuse;
  • Respond to legal claims or proceedings.

6.4 Business Transfers

If Diva Spin Casino or NovaForge LTD undergoes a merger, acquisition, restructuring, financing, sale of assets, or transfer of business operations, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

7. International Data Transfers

Diva Spin Casino operates online services that may involve processing personal information in multiple countries. Your information may be transferred to or accessed from jurisdictions outside your country of residence.

Where required, we use appropriate safeguards for international transfers, which may include:

  • Contractual data protection obligations;
  • Technical and organisational security measures;
  • Access restrictions;
  • Vendor due diligence;
  • Data minimisation;
  • Transfer risk assessments where applicable.

By using Diva Spin Casino, you acknowledge that international processing may be necessary to provide account, gaming, payment, support, compliance, and security services.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including account operation, legal compliance, dispute resolution, fraud prevention, responsible gaming, accounting, and enforcement of rights.

Retention periods depend on the type of information and the reason it is processed.

8.1 Account Information

Account information is retained while your account is active and for a legally required or operationally necessary period after closure.

8.2 Verification and Payment Records

KYC, payment, transaction, and anti-money laundering records may be retained for the period required by applicable law, financial controls, audit requirements, and fraud prevention obligations.

8.3 Responsible Gaming Records

Self-exclusion, time-out, limit, and responsible gaming records may be retained for extended periods to ensure restrictions remain effective and to prevent re-registration or circumvention.

8.4 Support and Complaint Records

Support communications and complaint records may be retained to resolve issues, maintain service history, defend claims, and improve support quality.

8.5 Technical Logs

Security logs, device data, IP records, and access logs may be retained for a period necessary to protect platform integrity, investigate suspicious activity, and maintain operational security.

When information is no longer required, we delete, anonymise, or securely restrict it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on your location and applicable data protection law, you may have rights regarding your personal information.

These rights may include:

  • The right to access personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to request deletion of information where legally permitted;
  • The right to restrict certain processing;
  • The right to object to certain processing;
  • The right to data portability;
  • The right to withdraw consent where processing is based on consent;
  • The right to opt out of direct marketing;
  • The right to lodge a complaint with a competent data protection authority.

Some rights may be limited where we must retain or process information for legal compliance, fraud prevention, anti-money laundering, responsible gaming, contractual performance, dispute resolution, or security purposes.

To exercise privacy rights, contact us using the details in the “Contact Us” section below. We may request identity verification before acting on a request.

10. Marketing Preferences

We may send promotional communications about bonuses, casino games, live casino events, sportsbook offers, loyalty rewards, and related services where permitted.

You can opt out of marketing communications by:

  • Using the unsubscribe option in marketing messages;
  • Updating communication preferences through your account where available;
  • Contacting customer support.

Opting out of marketing does not prevent us from sending non-marketing communications, including payment confirmations, security alerts, responsible gaming notices, account updates, legal notices, or service messages.

11. Automated Processing and Profiling

We may use automated tools to support:

  • Fraud detection;
  • Account security;
  • Payment risk scoring;
  • Bonus abuse prevention;
  • Anti-money laundering checks;
  • Responsible gaming monitoring;
  • Personalised offers and content;
  • Eligibility checks for promotions or features.

Automated processing may affect account functionality, payment reviews, bonus eligibility, withdrawal reviews, or risk-based controls. Where required by applicable law, you may request human review of certain automated decisions.

12. Security Measures

We apply technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • SSL/TLS encryption;
  • Secure server infrastructure;
  • Account authentication controls;
  • Access restrictions for personnel and vendors;
  • Payment security controls;
  • Fraud monitoring;
  • Transaction review systems;
  • Logging and audit trails;
  • Document handling controls;
  • Staff confidentiality obligations;
  • Ongoing system monitoring.

You are responsible for keeping your login credentials confidential. Do not share your password, account access, payment credentials, or verification documents with anyone.

If you believe your account has been accessed without authorisation, contact customer support immediately.

13. Children and Underage Gambling

Diva Spin Casino is strictly intended for users who meet the legal gambling age in their jurisdiction.

We do not knowingly allow minors to register, deposit, place bets, claim bonuses, or use our services. If we identify or reasonably suspect that an account belongs to a minor, we may:

  • Suspend or close the account;
  • Request verification documents;
  • Void activity where permitted;
  • Return funds where required and lawful;
  • Retain necessary records to prevent future access.

Parents or guardians who believe a minor has provided personal information to Diva Spin Casino should contact us immediately.

14. Responsible Gaming and Privacy

We use personal information to support safer gambling and responsible gaming protections. This may include monitoring account activity for indicators of risk, applying limits, enforcing self-exclusion, restricting promotional communications, and preventing account reopening where restrictions apply.

Responsible gaming information may be shared internally and with relevant service providers where necessary to enforce restrictions and protect users.

15. Third-Party Websites and Services

Diva Spin Casino may include references to third-party payment providers, game providers, live casino studios, sportsbook systems, verification providers, or technical services. Those third parties may process personal information under their own privacy policies where they act independently.

This Privacy Policy applies to Diva Spin Casino services and does not control independent third-party websites, services, or external platforms.

16. Account Closure and Privacy

You may request account closure through customer support. Account closure does not automatically require immediate deletion of all personal information.

We may retain information after closure where necessary for:

  • Legal and regulatory compliance;
  • Anti-money laundering obligations;
  • Fraud prevention;
  • Responsible gaming enforcement;
  • Payment disputes and chargeback handling;
  • Complaint resolution;
  • Accounting and audit requirements;
  • Establishment, exercise, or defence of legal claims.

Where deletion is legally permitted and no overriding retention obligation applies, we will delete or anonymise information in accordance with applicable procedures.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, technology, business operations, payment services, security practices, or platform features.

When changes are made, we will update the effective date. Material changes may also be communicated through account notices, website notices, or other appropriate channels.

Continued use of Diva Spin Casino after an updated Privacy Policy becomes effective means that the updated policy applies to your use of the services.

18. Contact Us

For privacy questions, account data requests, security concerns, or responsible gaming privacy matters, contact Diva Spin Casino support:

Email: [email protected]
Account Support: available through the secure login area
Website: Diva Spin Casino official online platform

When submitting a privacy request, include sufficient information for us to identify your account and process the request securely. We may require identity verification before disclosing or changing personal information.