Terms & Conditions

Last updated: 10 May 2026

These Terms & Conditions govern the access to and use of the Official Diva Spin Casino website, player accounts, casino games, live casino services, sportsbook services, bonuses, payment features, mobile services, and any related products or services made available under the Diva Spin Casino brand.

By creating an account, logging in, making a deposit, claiming a promotion, placing a bet, using the casino, using the sportsbook, or otherwise accessing Diva Spin Casino, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, you must not access the website, register an account, deposit funds, claim bonuses, place bets, or use any Diva Spin Casino service.

1. Definitions

For the purposes of these Terms & Conditions:

• “Diva Spin Casino,” “Diva Spin,” “we,” “us,” or “our” means the online casino and betting platform operated under the Diva Spin Casino brand.
• “Website” means the Official Diva Spin Casino website and all related online services, including casino, live casino, sportsbook, account, payment, promotion, and mobile-access services.
• “Player,” “you,” or “your” means any person who accesses the Website, registers an account, deposits funds, claims a bonus, places a wager, or uses any service provided by Diva Spin Casino.
• “Account” means a registered player account created on Diva Spin Casino.
• “Games” means casino games, live casino games, slots, table games, instant-win games, jackpot games, and any other gambling products made available on the Website.
• “Sportsbook” means the sports betting section of the Website available at Sportsbook.
• “Bonus” means any promotional offer, free spin, cashback, reward, reload offer, loyalty reward, tournament reward, or other incentive made available by Diva Spin Casino.
• “Real Money Balance” means funds deposited by the Player or winnings that are not subject to active wagering requirements.
• “Bonus Balance” means promotional funds, free-spin winnings, cashback, or other rewards subject to bonus rules or wagering requirements.
• “Wagering Requirement” means the amount that must be wagered before bonus-related funds or winnings may be withdrawn.
• “KYC” means Know Your Customer verification procedures used to confirm identity, age, address, payment ownership, and lawful use of the account.
• “AML” means anti-money laundering and counter-terrorist financing controls applied to deposits, withdrawals, and account activity.
• “Payment Method” means any approved deposit or withdrawal option listed or made available through Diva Spin Casino, including cards, bank transfers, e-wallets, and supported cryptocurrencies.
• “Crypto Transaction” means a deposit or withdrawal made using supported digital assets through the crypto casino services available at Crypto Casino.

2. Acceptance of Terms

By using Diva Spin Casino, you agree that:

1. You are legally permitted to use online gambling services in your jurisdiction.
2. You are of legal gambling age in your jurisdiction and at least 18 years old.
3. You are using Diva Spin Casino only for personal entertainment.
4. You are not registering or using an account on behalf of another person.
5. The information you provide is complete, accurate, and up to date.
6. You will comply with these Terms & Conditions, bonus terms, payment rules, game rules, sportsbook rules, responsible gambling measures, and all applicable laws.
7. Diva Spin Casino may refuse, suspend, limit, or close accounts where required under these Terms & Conditions, applicable law, risk controls, AML standards, fraud prevention procedures, responsible gambling obligations, or platform integrity requirements.

These Terms apply to all parts of the Website, including the casino lobby, live casino, sportsbook, bonus pages, account area, payment section, mobile experience, and customer support services.

3. Eligibility to Play

You may use Diva Spin Casino only if all of the following conditions are met:

1. You are at least 18 years old or the higher legal gambling age required in your country, state, province, territory, or place of residence.
2. You have full legal capacity to enter into these Terms & Conditions.
3. You are not prohibited from gambling by law, court order, self-exclusion, responsible gambling restriction, employment restriction, or any other binding limitation.
4. You are not located in a jurisdiction where online casino gaming, sports betting, or use of Diva Spin Casino is unlawful.
5. You do not appear on any sanctions list, prohibited persons list, fraud database, chargeback database, self-exclusion register, or other restricted-access list used for compliance, security, or player protection purposes.
6. You are registering and playing only for yourself and not for any third party.
7. You will use your own payment methods and will not deposit or withdraw using payment instruments that belong to another person.

Diva Spin Casino may request verification documents at any time to confirm eligibility. If you fail to prove eligibility, we may restrict the account, void bets, cancel bonuses, withhold withdrawals pending verification, return eligible deposits where required, or close the account.

4. Jurisdiction and Player Responsibility

Online gambling laws differ by jurisdiction. It is your sole responsibility to determine whether accessing Diva Spin Casino, creating an account, depositing funds, claiming bonuses, playing casino games, using live casino products, placing sportsbook bets, or receiving winnings is lawful where you are located.

Diva Spin Casino does not provide legal advice regarding the legality of online gambling in your jurisdiction. Access to the Website does not mean that the services are legal under the laws applicable to you.

You must not use technologies or methods intended to conceal or misrepresent your location, including VPNs, proxies, remote desktops, location spoofing, false registration information, or third-party access tools. If Diva Spin Casino determines that your location or identity has been concealed or misrepresented, we may void bets, cancel bonuses, withhold winnings pending investigation, and close the account.

5. Account Registration

To use real-money services, you must register an account. You may access the account area through Login.

During registration, you must provide accurate and complete information, including:

• Full legal name;
• Date of birth;
• Email address;
• Residential address;
• Phone number;
• Country of residence;
• Any other information requested for account creation, verification, payment processing, security, or compliance.

You agree to keep your account information accurate and current. If your details change, you must update them promptly or contact customer support.

Diva Spin Casino may refuse registration or close an account where:

1. The information provided is incomplete, false, misleading, or unverifiable.
2. The applicant is underage or legally prohibited from gambling.
3. The applicant is located in a restricted or unlawful jurisdiction.
4. The applicant already has an account.
5. The applicant has previously been excluded, blocked, suspended, or closed for breach of terms.
6. The applicant fails security, fraud, AML, responsible gambling, or risk checks.
7. Registration would create legal, regulatory, operational, reputational, or security risk.

6. One Account Per Player

Only one Diva Spin Casino account is permitted per person, household, shared device, IP address, payment method, or other common identifier, unless we expressly approve otherwise in writing.

If we identify duplicate accounts, we may:

1. Close duplicate accounts.
2. Void bets placed from duplicate accounts.
3. Cancel bonuses, free spins, cashback, loyalty rewards, or promotional winnings connected to duplicate accounts.
4. Transfer remaining real-money balances to the first verified account where lawful and appropriate.
5. Request additional verification documents.
6. Refuse future registrations.

Duplicate account creation to obtain additional bonuses, bypass limits, avoid restrictions, manipulate promotions, or conceal identity is strictly prohibited.

7. Account Security

You are responsible for keeping your login credentials confidential. You must not share your username, password, account access, payment credentials, documents, or verification information with any other person.

All activity conducted through your account will be treated as activity authorized by you unless Diva Spin Casino determines otherwise.

You must immediately contact customer support if:

• You suspect unauthorized account access;
• Your password has been compromised;
• Your registered email has been hacked;
• Your payment method has been used without permission;
• You notice unusual transactions, bets, deposits, withdrawals, or account changes.

Diva Spin Casino is not responsible for losses arising from your failure to maintain account security, unless caused by proven fault on our part.

8. Identity Verification and KYC

Diva Spin Casino may conduct KYC verification at registration, before deposits, before withdrawals, after account activity changes, during bonus review, during risk checks, or at any other time.

You may be required to provide:

1. Government-issued photo identification, such as a passport, national ID card, or driver’s license.
2. Proof of residential address, such as a recent utility bill, bank statement, official letter, or similar document.
3. Proof of payment method ownership, such as a card image with permitted details visible, bank statement, wallet screenshot, or payment account confirmation.
4. Source of funds or source of wealth information.
5. A selfie, liveness check, video verification, or other identity confirmation.
6. Any additional document reasonably required for AML, fraud prevention, responsible gambling, payment security, or legal compliance.

Documents must be genuine, current, readable, complete, and unaltered. Diva Spin Casino may reject documents that are expired, cropped, edited, unclear, inconsistent, or suspected to be forged.

Withdrawals may be delayed until verification is complete. If you fail or refuse to complete verification, Diva Spin Casino may restrict the account, cancel pending withdrawals, return eligible deposits where lawful, void activity connected to breach or fraud, and close the account.

9. Anti-Money Laundering Controls

Diva Spin Casino applies AML controls to prevent misuse of the Website for money laundering, terrorist financing, fraud, sanctions evasion, payment abuse, or other unlawful activity.

You agree that:

1. All funds deposited are lawfully obtained.
2. You will not use Diva Spin Casino to transfer funds between payment methods.
3. You will not deposit without genuine intention to play.
4. You will not use the Website to disguise the origin, destination, ownership, or control of funds.
5. You will provide source-of-funds evidence when requested.
6. You will not use third-party payment methods.
7. You will not participate in collusive, fraudulent, criminal, or suspicious activity.

Diva Spin Casino may monitor transactions, request documentation, delay or refuse withdrawals, report suspicious activity, suspend accounts, and close accounts where AML concerns arise.

10. Deposits

Players may deposit using available payment methods shown in the cashier and described on the Payment Methods page.

Available options may include cards, bank transfers, e-wallets, local payment methods, and supported cryptocurrencies. Payment methods, limits, fees, processing times, currencies, and availability may vary by country, account status, payment provider, risk profile, and verification level.

Deposits are subject to the following rules:

1. You may deposit only from payment methods owned by you.
2. Diva Spin Casino may require payment method verification.
3. Minimum and maximum deposit limits may apply.
4. Deposits are credited after payment confirmation.
5. Payment provider delays, blockchain congestion, banking reviews, card issuer checks, and third-party processing issues may affect deposit times.
6. Diva Spin Casino may reject, reverse, or hold deposits where required for security, AML, payment integrity, responsible gambling, or legal reasons.
7. Deposited funds must be used for genuine gaming activity before withdrawal unless otherwise approved.

Diva Spin Casino does not guarantee that every payment method will be available at all times.

11. Withdrawals

Withdrawals may be requested through the account cashier using eligible payment methods. Withdrawal availability depends on verification status, payment method availability, account status, bonus status, AML checks, risk controls, and applicable limits.

Before processing a withdrawal, Diva Spin Casino may:

1. Verify your identity, address, age, payment method, and source of funds.
2. Confirm that wagering requirements have been completed.
3. Review gameplay for bonus abuse, fraud, collusion, irregular play, technical abuse, or prohibited conduct.
4. Confirm that deposits were made from payment methods owned by you.
5. Apply withdrawal limits, payment provider limits, and account-level limits.
6. Request additional documents or explanations.

Withdrawals may be delayed if:

• KYC is incomplete;
• Documents are unclear or inconsistent;
• Bonus wagering is active;
• Payment details are incorrect;
• A payment provider requires additional checks;
• AML review is required;
• Account activity triggers security review;
• The selected withdrawal method is unavailable or restricted.

Diva Spin Casino may process withdrawals back to the original deposit method where possible. If the original method is unavailable, we may require an alternative method in your name.

12. Withdrawal Limits and Processing Times

Withdrawal limits may apply per transaction, per day, per week, or per month. Limits may depend on account verification level, payment method, player status, VIP level, risk assessment, and legal or payment provider requirements.

Processing times displayed on the Website or in the cashier are estimates only. Actual timing may depend on:

• Internal review;
• KYC completion;
• AML checks;
• Payment provider processing;
• Bank processing;
• Card issuer processing;
• Blockchain network confirmation;
• Public holidays;
• Technical maintenance;
• Additional security checks.

Diva Spin Casino is not responsible for delays caused by banks, card issuers, wallet providers, blockchain networks, payment processors, or incorrect payment details provided by the Player.

13. Cryptocurrency Payments

Diva Spin Casino may support cryptocurrency deposits and withdrawals through the services described at Crypto Casino.

Crypto transactions are subject to the following rules:

1. Only supported cryptocurrencies and networks may be used.
2. You are responsible for sending funds to the correct wallet address and network.
3. Funds sent to the wrong address, unsupported token, unsupported chain, expired address, or incorrect memo/tag may be unrecoverable.
4. Crypto deposits are credited only after sufficient network confirmations and internal checks.
5. Crypto withdrawals may be subject to blockchain fees, network congestion, compliance checks, and wallet provider processing times.
6. The value of cryptocurrency may fluctuate. Diva Spin Casino is not responsible for market volatility.
7. Crypto transactions may be irreversible once broadcast to the network.
8. Diva Spin Casino may request identity verification, wallet ownership confirmation, source-of-funds evidence, or blockchain activity explanations.

Cryptocurrency may not be used to bypass account limits, jurisdiction restrictions, AML controls, responsible gambling measures, or payment ownership rules.

14. Chargebacks, Reversals, and Payment Disputes

You must not initiate chargebacks, payment reversals, disputes, or payment cancellations for valid deposits or gambling transactions.

If a chargeback, reversal, or payment dispute occurs, Diva Spin Casino may:

1. Suspend or close the account.
2. Void pending bonuses and winnings.
3. Deduct the disputed amount and associated fees from your balance.
4. Request repayment of outstanding amounts.
5. Refuse future deposits or withdrawals.
6. Share relevant information with payment providers, fraud prevention databases, and legal authorities where permitted.
7. Take legal action to recover losses, fees, and costs.

Fraudulent chargebacks are a material breach of these Terms & Conditions.

15. Casino Games

Diva Spin Casino offers a range of casino games, including slots, jackpot games, table games, instant-win games, live casino games, and other titles. The casino lobby and related game areas may be accessed through the Website and the mobile experience available at App.

Game availability may vary by jurisdiction, provider, device, currency, account status, maintenance schedule, and technical compatibility.

All games are subject to:

1. These Terms & Conditions;
2. Game-specific rules;
3. Provider rules;
4. Bonus terms where a bonus is used;
5. Applicable payout tables;
6. Technical limitations;
7. Maximum win limits where applicable;
8. Responsible gambling limits.

You must review the rules of each game before playing. By placing a wager, you confirm that you understand and accept the applicable game rules.

Game outcomes are determined by the relevant game system, random number generator, live dealer result, sportsbook result, or provider-certified result. Diva Spin Casino does not alter completed legitimate game outcomes.

16. Live Casino

Live casino services are available through Live Casino and may include live blackjack, roulette, baccarat, poker-style games, game shows, and other live dealer products.

Live casino play is subject to additional rules:

1. You must comply with live dealer etiquette and chat rules.
2. Abusive, discriminatory, threatening, obscene, or disruptive chat is prohibited.
3. Bets must be placed within the permitted betting window.
4. Late bets, rejected bets, disconnected bets, or bets not confirmed by the system are not valid.
5. Video stream delay does not affect the official result recorded by the game provider.
6. Dealer errors, technical errors, or game interruptions will be resolved according to provider rules.
7. Diva Spin Casino may suspend access to live casino features for misconduct, suspected abuse, or technical reasons.

The official result is the result recorded in the provider’s game system.

17. Sportsbook Terms

Sports betting services are available through Sportsbook. Sportsbook use is governed by these Terms & Conditions and any sportsbook-specific rules displayed on the Website.

By placing a sports bet, you confirm that you understand the market, odds, stake, potential payout, event, and applicable settlement rules.

Diva Spin Casino may void, cancel, resettle, or refuse bets where:

1. Odds were displayed incorrectly due to obvious error.
2. A market was offered with incorrect event information.
3. A bet was placed after the outcome was known.
4. A bet was accepted due to technical failure.
5. Suspicious betting patterns, syndicate activity, arbitrage abuse, or match integrity concerns are identified.
6. An event is cancelled, postponed, abandoned, or materially changed.
7. The bet breaches sportsbook rules or these Terms.
8. The account is restricted, suspended, or under investigation.

Live betting odds may change rapidly. A bet is valid only once accepted and confirmed by the sportsbook system.

18. Bonuses and Promotions

Diva Spin Casino may offer bonuses and promotions through Bonuses, the account area, email, SMS, push notification, onsite messaging, live chat, or other official channels.

Promotions may include:

• Welcome bonuses;
• Deposit matches;
• Free spins;
• Reload bonuses;
• Cashback;
• Bonus Crab rewards;
• Loyalty rewards;
• VIP rewards;
• Tournaments;
• Sportsbook promotions;
• Live casino offers;
• Crypto promotions;
• Seasonal campaigns.

All bonuses are subject to these Terms & Conditions and the specific terms displayed for each promotion. If there is a conflict between these Terms and specific promotional terms, the specific promotional terms apply to that promotion.

Diva Spin Casino may modify, suspend, withdraw, limit, or cancel any promotion at any time where necessary for legal, technical, security, abuse prevention, or operational reasons.

19. Bonus Eligibility

To claim or use a bonus, you must:

1. Have an active Diva Spin Casino account.
2. Be eligible under the promotion rules.
3. Meet the minimum deposit requirement where applicable.
4. Claim or activate the bonus within the stated period.
5. Use an eligible payment method.
6. Comply with wagering requirements and game contribution rules.
7. Avoid prohibited bonus play and abuse.
8. Complete KYC when requested.

Bonuses are limited to one per person, household, IP address, device, payment method, and shared environment unless otherwise stated.

Diva Spin Casino may refuse or cancel bonuses where suspicious activity, duplicate accounts, bonus abuse, irregular play, payment abuse, or breach of terms is identified.

20. Wagering Requirements

Bonus funds, free-spin winnings, cashback, and promotional rewards may be subject to wagering requirements before withdrawal.

Unless stated otherwise in the specific promotional terms:

1. Deposit bonuses may require wagering before conversion to withdrawable funds.
2. Free-spin winnings may require separate wagering.
3. Cashback may be subject to a lower wagering requirement or specific conditions.
4. Wagering must be completed within the stated validity period.
5. Expired bonuses, incomplete wagering, and related winnings may be forfeited.
6. Different games may contribute different percentages toward wagering.
7. Some games may be excluded from wagering.
8. Bets placed with bonus funds may be subject to maximum bet limits.
9. Withdrawals requested before wagering is complete may cancel active bonuses and bonus winnings.

You are responsible for checking bonus status, remaining wagering, expiry dates, eligible games, and applicable limits before playing.

21. Prohibited Bonus Conduct

The following conduct is prohibited:

1. Creating duplicate accounts to claim additional bonuses.
2. Using false or misleading information to obtain promotions.
3. Coordinating play with other players to exploit bonuses.
4. Using VPNs, proxies, or location masking to access restricted promotions.
5. Depositing and withdrawing without genuine gameplay.
6. Claiming bonuses with payment methods not permitted for that promotion.
7. Delaying gameplay to manipulate expiry or conversion rules.
8. Using software, bots, scripts, or automated systems.
9. Exploiting technical bugs, odds errors, game errors, or promotional misconfigurations.
10. Placing low-risk or hedge bets to clear wagering artificially.
11. Playing excluded games while using bonus funds.
12. Exceeding maximum bonus bet limits.
13. Abusing cashback, reload, free-spin, or loyalty mechanics.

If prohibited bonus conduct is identified, Diva Spin Casino may cancel the bonus, void related winnings, restrict future promotions, suspend the account, and close the account.

22. Loyalty, VIP, and Rewards

Diva Spin Casino may operate loyalty, VIP, or reward programs. Participation may be based on gameplay, deposits, wagering, account history, responsible gambling profile, verification status, and risk review.

VIP or loyalty benefits may include:

• Cashback;
• Exclusive bonuses;
• Free spins;
• Higher limits;
• Personal offers;
• Tournament access;
• Priority support;
• Special rewards.

VIP status is discretionary and may be changed, downgraded, suspended, or removed where Diva Spin Casino determines that continued participation is inappropriate, including for responsible gambling, security, fraud prevention, AML, bonus abuse, inactivity, or breach of terms.

Loyalty rewards have no cash value unless expressly stated and may be subject to expiry, wagering, conversion rules, or withdrawal conditions.

23. Mobile Access and App Services

Diva Spin Casino may be accessed through mobile browsers and mobile services described at App.

You are responsible for ensuring that your device, operating system, browser, internet connection, and security settings are compatible with the Website.

Mobile access may be affected by:

• Device limitations;
• Internet connectivity;
• Operating system updates;
• Browser compatibility;
• App store requirements;
• Maintenance;
• Game provider restrictions;
• Location restrictions;
• Payment provider limitations.

Diva Spin Casino is not responsible for losses caused by poor connectivity, device malfunction, player-side errors, battery failure, local network interruption, or unauthorized access to your device.

24. Responsible Gambling

Diva Spin Casino is intended for entertainment. Gambling involves risk and may result in financial loss. You should wager only what you can afford to lose.

Responsible gambling tools may include:

1. Deposit limits;
2. Wagering limits;
3. Loss limits;
4. Session reminders;
5. Cooling-off periods;
6. Time-outs;
7. Self-exclusion;
8. Account closure;
9. Promotional restrictions.

You may request responsible gambling limits through your account or by contacting customer support. Diva Spin Casino may also apply limits or restrictions where gambling behavior indicates potential harm.

If you self-exclude, you must not attempt to open another account, use another person’s account, or bypass exclusion controls. If you breach self-exclusion by using false information or duplicate accounts, Diva Spin Casino may close the account and handle remaining balances in accordance with responsible gambling procedures and applicable rules.

25. Underage Gambling

Underage gambling is strictly prohibited.

Diva Spin Casino may verify age at registration, before deposits, before withdrawals, or at any time. If an account is found to belong to an underage person:

1. The account will be closed.
2. Bets may be voided.
3. Bonuses and winnings may be cancelled.
4. Deposits may be returned where legally appropriate after deduction of chargebacks, fees, or amounts required by law.
5. Information may be reported where legally required.

Parents, guardians, and shared-device users are encouraged to use parental controls and device security tools to prevent underage access.

26. Fair Play and Prohibited Conduct

You must use Diva Spin Casino fairly, lawfully, and for personal entertainment only.

The following conduct is prohibited:

1. Fraud, cheating, collusion, syndicate play, or dishonest activity.
2. Use of bots, scripts, automated tools, artificial intelligence tools, scraping tools, or unauthorized software.
3. Exploiting software bugs, system errors, payment errors, odds errors, or game malfunctions.
4. Chip dumping, coordinated betting, arbitrage abuse, or market manipulation.
5. Multi-accounting or identity misrepresentation.
6. Using third-party payment methods.
7. Laundering funds or disguising source of funds.
8. Harassing dealers, staff, support agents, or other players.
9. Posting abusive, threatening, discriminatory, defamatory, or unlawful content.
10. Attempting to reverse engineer, attack, overload, disrupt, or interfere with the Website.
11. Circumventing geographic, technical, responsible gambling, payment, or account restrictions.
12. Selling, transferring, renting, or assigning an account.
13. Accessing the Website for commercial betting, data extraction, or unauthorized analytics.
14. Any conduct that damages the integrity, fairness, security, or reputation of Diva Spin Casino.

If prohibited conduct is detected, Diva Spin Casino may void bets, cancel winnings, confiscate bonus funds, suspend withdrawals, restrict access, close the account, report activity, and pursue legal remedies.

27. Game Errors, Technical Failures, and Malfunctions

If a game, sportsbook market, payment system, bonus system, display, odds feed, live stream, or other service malfunctions, Diva Spin Casino may correct the error and adjust affected balances, bets, winnings, or bonuses.

Examples of errors include:

• Incorrect odds;
• Incorrect payout display;
• Incorrect jackpot display;
• Incorrect balance credit;
• Incorrect bonus allocation;
• Game round malfunction;
• Disconnection during play;
• Provider settlement error;
• Payment duplication;
• Currency conversion error;
• Incorrect wagering calculation;
• System configuration error.

Where an error results in incorrect crediting of funds or winnings, those funds remain the property of Diva Spin Casino and may be removed from the account. You must not knowingly exploit errors. If you notice an error, you must stop using the affected feature and contact customer support.

28. Disconnections and Interrupted Play

If you are disconnected during a game or betting session, the outcome will be determined according to the game provider’s rules and the official system record.

For casino games, completed rounds will stand if recorded by the provider. Incomplete rounds may be voided or resolved according to provider rules.

For live casino games, the official result is the result recorded by the live casino provider.

For sportsbook bets, accepted bets remain valid unless voided under applicable sportsbook rules.

Diva Spin Casino is not responsible for losses caused by your internet connection, device failure, local network issues, browser errors, or interruption outside our control.

29. Account Suspension and Closure by Diva Spin Casino

Diva Spin Casino may suspend, restrict, or close an account where:

1. You breach these Terms & Conditions.
2. Verification is incomplete, failed, or suspicious.
3. Duplicate accounts are detected.
4. Fraud, abuse, collusion, or unlawful activity is suspected.
5. AML, sanctions, or payment concerns arise.
6. Responsible gambling concerns require intervention.
7. Chargebacks or payment disputes occur.
8. You use abusive or threatening language toward staff or players.
9. You attempt to bypass technical, geographic, payment, or account restrictions.
10. Continued account operation creates legal, regulatory, security, commercial, or reputational risk.

During suspension, deposits, withdrawals, gameplay, bonuses, and account access may be restricted.

If the account is closed, Diva Spin Casino will determine the treatment of remaining funds in accordance with these Terms, legal requirements, AML obligations, responsible gambling procedures, and the reason for closure.

30. Account Closure by Player

You may request account closure by contacting customer support.

Before closure, Diva Spin Casino may require:

1. Identity verification;
2. Withdrawal of eligible real-money balance;
3. Cancellation of active bonuses;
4. Settlement of pending bets;
5. Resolution of disputes, chargebacks, or investigations.

Account closure does not remove obligations arising before closure, including payment obligations, verification obligations, chargeback liabilities, fraud investigations, or compliance duties.

If you wish to stop gambling due to loss of control, gambling harm, or addiction concerns, you should request self-exclusion rather than ordinary account closure.

31. Inactive Accounts

An account may be considered inactive if there has been no login, deposit, withdrawal, wager, or other account activity for an extended period.

Diva Spin Casino may contact you regarding inactivity and may apply restrictions, archive the account, remove bonuses, cancel expired rewards, or close the account in accordance with applicable rules.

If maintenance fees apply to inactive accounts, they will be disclosed before application where required. Diva Spin Casino may require updated verification before reactivating an inactive account or processing withdrawals.

32. Player Balances

You are responsible for monitoring your account balance and transaction history.

If you believe your balance is incorrect, you must contact customer support promptly and provide relevant details. Diva Spin Casino will review the official system records, payment records, provider records, and account history.

The official records maintained by Diva Spin Casino and its providers will determine deposits, withdrawals, wagers, wins, losses, bonus balances, and settlement outcomes unless clear evidence of error is established.

Player funds are not bank deposits and do not earn interest.

33. Taxes

You are solely responsible for reporting and paying any taxes, duties, levies, or charges that may apply to deposits, winnings, withdrawals, bonuses, gambling activity, or use of Diva Spin Casino in your jurisdiction.

Diva Spin Casino may report information or withhold amounts where required by law, court order, payment provider requirement, or competent authority request.

34. Communications and Marketing

By registering an account, you agree that Diva Spin Casino may send service communications related to:

• Account registration;
• Login activity;
• Deposits and withdrawals;
• Verification;
• Security alerts;
• Bonus status;
• Responsible gambling;
• Changes to Terms;
• Support matters;
• Legal and operational notices.

You may also receive marketing communications where permitted, including promotional offers, bonus updates, sportsbook offers, live casino offers, VIP invitations, and event campaigns.

You may opt out of marketing communications through available unsubscribe tools, account settings, or customer support. Service and legal notices may still be sent even if you opt out of marketing.

35. Privacy and Data Protection

Diva Spin Casino collects and processes personal information for account operation, verification, payment processing, fraud prevention, AML controls, responsible gambling, customer support, legal compliance, analytics, and service improvement.

Personal data may include:

• Identity details;
• Contact details;
• Date of birth;
• Address;
• Payment information;
• Transaction history;
• Gameplay records;
• Sports betting records;
• Device information;
• IP address;
• Login history;
• Cookies and tracking data;
• Verification documents;
• Source-of-funds information;
• Communications with support.

Diva Spin Casino may share information with payment providers, game providers, verification providers, fraud prevention services, analytics providers, legal advisers, regulators, law enforcement, and other parties where necessary for legitimate operational, legal, compliance, or security purposes.

You must not submit personal data belonging to another person unless you are legally authorized to do so.

36. Cookies and Tracking Technologies

Diva Spin Casino may use cookies and similar technologies to:

1. Keep you logged in;
2. Remember preferences;
3. Improve website performance;
4. Analyze usage;
5. Prevent fraud;
6. Support payment and game functionality;
7. Personalize offers;
8. Measure marketing effectiveness;
9. Support responsible gambling controls.

You may control cookies through your browser settings. Some Website features may not function correctly if cookies are disabled.

37. Intellectual Property

All content on Diva Spin Casino, including the brand, logos, graphics, text, interface, software, design, game layout, promotional material, icons, images, videos, sounds, and other materials, is owned by Diva Spin Casino or licensed from third parties.

You receive a limited, revocable, non-exclusive, non-transferable right to access and use the Website for personal entertainment in accordance with these Terms.

You must not:

1. Copy, reproduce, distribute, or modify Website content.
2. Use Diva Spin Casino branding without permission.
3. Reverse engineer, decompile, or attempt to extract source code.
4. Use content for commercial purposes.
5. Frame, mirror, scrape, or harvest Website content.
6. Remove copyright, trademark, or proprietary notices.

Unauthorized use may result in account closure and legal action.

38. Third-Party Providers

Diva Spin Casino uses third-party providers for games, payments, verification, analytics, hosting, live casino streaming, sportsbook odds, fraud prevention, and other services.

Third-party services may be subject to additional rules, technical conditions, and availability limitations. Diva Spin Casino is not responsible for third-party outages, delays, or failures outside our reasonable control.

Where a game provider, payment provider, sportsbook provider, verification provider, or other third party supplies official records, those records may be used to settle disputes and determine outcomes.

39. Limitation of Liability

To the maximum extent permitted by law, Diva Spin Casino is not liable for:

1. Losses arising from gambling activity.
2. Losses caused by your breach of these Terms.
3. Incorrect information provided by you.
4. Unauthorized account access caused by your failure to secure credentials.
5. Payment provider delays, refusals, fees, or errors.
6. Blockchain congestion, wallet errors, wrong network transfers, or crypto volatility.
7. Internet, device, browser, or local network failure.
8. Game provider outages or technical interruptions.
9. Loss of profits, revenue, business, data, opportunity, goodwill, or reputation.
10. Indirect, incidental, special, punitive, or consequential damages.
11. Events outside our reasonable control.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

40. No Warranty

Diva Spin Casino provides the Website and services on an “as available” basis.

We do not guarantee that:

1. The Website will be uninterrupted or error-free.
2. Every game or payment method will always be available.
3. The Website will be compatible with every device or browser.
4. Promotions will remain available indefinitely.
5. Processing times will always be achieved.
6. Communications will be free from delay.
7. The Website will be free from external attacks, provider failures, or internet disruptions.

Diva Spin Casino will take reasonable steps to maintain secure and reliable services but does not guarantee uninterrupted access.

41. Complaints and Disputes

If you have a complaint, you must first contact Diva Spin Casino customer support and provide:

• Your account email or username;
• A clear description of the issue;
• Relevant transaction IDs, bet IDs, game rounds, payment references, or screenshots;
• The date and time of the event;
• Any supporting documents.

Complaints may relate to payments, bonuses, games, sportsbook settlement, account verification, responsible gambling, technical issues, or customer support.

Diva Spin Casino will review complaints using account records, payment records, provider logs, sportsbook data, game history, support communications, and compliance records.

You must cooperate with the investigation and provide requested information. Failure to cooperate may delay or prevent resolution.

42. Final Decision Records

For game, payment, account, and sportsbook disputes, the following records may be treated as authoritative unless clear error is established:

1. Diva Spin Casino account records;
2. Game provider records;
3. Live casino provider records;
4. Sportsbook settlement records;
5. Payment provider records;
6. Blockchain transaction records;
7. Verification provider results;
8. Security and fraud monitoring logs.

Diva Spin Casino may correct obvious mistakes, reverse erroneous credits, resettle affected bets, or adjust balances where official records show that an error occurred.

43. Force Majeure

Diva Spin Casino is not responsible for failure or delay caused by events outside reasonable control, including:

• Natural disasters;
• War, terrorism, civil unrest, or political instability;
• Government action;
• Regulatory restrictions;
• Internet outages;
• Cyberattacks;
• Power failures;
• Payment provider failure;
• Banking disruption;
• Blockchain network congestion;
• Game provider outages;
• Sports data provider failures;
• Strikes or labor disputes;
• Public health emergencies;
• System maintenance or emergency technical action.

During force majeure events, Diva Spin Casino may suspend, delay, restrict, or modify services as necessary.

44. Changes to These Terms

Diva Spin Casino may update these Terms & Conditions from time to time for legal, regulatory, security, operational, payment, technical, commercial, or responsible gambling reasons.

Updated Terms will be published on the Website. Continued use of Diva Spin Casino after the updated Terms take effect means you accept the revised Terms.

If a change materially affects your rights or obligations, Diva Spin Casino may provide notice through the Website, account message, email, or other reasonable communication method.

45. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted to the minimum extent necessary to make it valid or will be removed. The remaining provisions will continue in full force and effect.

46. Assignment

You may not transfer, assign, sell, or delegate your account, rights, obligations, claims, balances, or benefits under these Terms to any other person.

Diva Spin Casino may assign or transfer its rights and obligations to an affiliated company, successor, purchaser, service provider, or business partner where this does not unlawfully reduce your rights.

47. Entire Agreement

These Terms & Conditions, together with applicable bonus terms, payment rules, game rules, sportsbook rules, responsible gambling rules, privacy notices, and any specific terms displayed on the Website, form the entire agreement between you and Diva Spin Casino regarding use of the Website.

If any translated version of these Terms is made available, the English version will prevail in case of inconsistency unless mandatory law requires otherwise.

48. Contact

For account, payment, verification, responsible gambling, bonus, sportsbook, or technical support matters, contact Diva Spin Casino customer support through the Website help centre, live chat, or by email at [email protected].

When contacting support, provide accurate account information and a clear explanation of the issue so the matter can be reviewed efficiently.